Head of SERVICOM Unit
Bolanle Titus Omoboye, M.Sc., B.Sc., Dip., LHSAN, is the Head of SERVICOM Unit at the Federal University of Health Sciences Teaching Hospital (FUHSTHI), Ila-Orangun, Osun State. He is a seasoned health administrator with extensive experience in public administration, healthcare management, quality service delivery, and institutional performance improvement. He has built a reputation for administrative excellence, accountability, transparency, and effective service delivery. His expertise in SERVICOM operations, service charter development, institutional performance management, and healthcare administration has enabled him to contribute significantly to the advancement of patient-centred healthcare and organizational effectiveness. Bolanle Titus Omoboye hails from Mahin Kingdom in Ilaje Local Government Area of Ondo State, Nigeria, and can be reached on 08030806873.
Bolanle Titus Omoboye began his formal education at Garrison Army Children School, Minna, Niger State, where he obtained his First School Leaving Certificate. He subsequently attended Government Army Day Secondary School, Minna, Niger State, for his secondary education. Driven by a passion for academic excellence and professional development, he furthered his education at the University of Ibadan, Ekiti State University, and the National Open University of Nigeria (NOUN), where he obtained qualifications in Human Kinetics & Health Education, and Public Administration culminating in the award of Diploma, Bachelor of Science (B.Sc.), and Master of Science (M.Sc.) degrees. He is also a Licensed Health Services Administrator of Nigeria (LHSAN), reflecting his professional competence and commitment to excellence in healthcare administration.
Bolanle Titus Omoboye has built an accomplished career spanning several years in hospital administration and public service. He has successfully coordinated the development, publication, dissemination, and implementation of Service Charters that establish service standards, strengthen institutional accountability, promote transparency, responsiveness and improve healthcare service delivery. His contributions have supported numerous quality improvement initiatives, customer-focused service delivery programmes, and organizational reforms that have enhanced patient satisfaction and institutional effectiveness. Through his dedication and professional expertise, he has consistently promote operational excellence and continuous improvement across healthcare institutions.
Bolanle Titus Omoboye possesses extensive expertise in healthcare administration, public administration, SERVICOM operations, service charter development and implementation, institutional performance management, complaint management and resolution, patient satisfaction assessment, stakeholder engagement, staff capacity development, healthcare quality assurance, organizational governance, strategic leadership, and continuous service improvement. His ability to combine administrative competence with strategic thinking has enabled him to drive initiatives that strengthen institutional performance while promoting professionalism, accountability, and integrity within the public healthcare sector.
As Head of SERVICOM Unit, Bolanle Titus Omoboye provides strategic leadership in monitoring compliance with established service standards, coordinating complaint management systems, evaluating patient satisfaction, staff satisfaction and promoting interdepartmental collaboration to improve healthcare delivery. He is actively involved in facilitating staff training programmes, workshops, and sensitization campaigns aimed at strengthening professionalism, responsiveness, and service excellence. Beyond his administrative responsibilities, he has demonstrated exemplary leadership through active participation in trade unionism. He served as Secretary of the Non-Academic Staff Union of Educational and Associated Institutions (NASU), University College Hospital (UCH) Branch, from 2011 to 2019, and later as a National Executive Council (NEC) Member of the NASU Teaching Hospitals Trade Group Council from 2015 to 2019. He also chaired the Communiqué Committee at several meetings of the Council, where he coordinated, drafted, and presented official communiqués reflecting the resolutions and policy positions of the Council. These leadership roles strengthened his expertise in negotiation, consensus building, conflict resolution, stakeholder engagement, and organizational governance.
Bolanle Titus Omoboye is widely recognized for his dedication to innovation, good governance, operational excellence, and patient-centred healthcare. His professional interests focus on healthcare quality improvement, patient advocacy, institutional capacity development, service delivery optimization, and promoting accountability and transparency within public health institutions. He remains committed to advancing initiatives that improve healthcare outcomes, strengthen institutional performance, and foster a culture of excellence, professionalism, and continuous improvement in Nigeria's healthcare sector.
Bolanle Titus Omoboye is married and blessed with children. He is a devoted family man whose personal values of integrity, humility, discipline, and service are reflected in both his professional and personal life. Outside his official responsibilities, he is passionate about leadership development, mentoring, community service, and promoting excellence in public service and healthcare administration.
